Just in time for Christmas reading, the Salesforce Spring 21 Release Preview. In the production environment, the release will be ready in mid-February, but before that, it’s already the turn of the sandboxes to discover the many new features and improvements and to decide which innovations want to be used.
Salesforce Spring 21 Release
Salesforce delivers three major releases a year, and it’s a big challenge for all of us to stay tuned, to check out the new possibilities, and to use them where it makes sense. While some of the new features are available automatically, many other innovations are individually configurable. It’s imperative that every Salesforce customer has a deep look at the releases to get the most out of their implementation. In addition, most of these new enhancements come without an additional price tag.
Lightning User Interface
Often functionalities are delivered that we had to wait a long time for, for example the sharing button in the Lightning environment 🙂 It’s finally here, and it would be a shame to miss it. But again, a lot of other new things have been added to the Lightning experience, and those who are still “on the road” with the Classic interface today should really consider switching soon.
I am a fan of the Lightning User Experience because it is very flexible and powerful. You can – provided you have done the appropriate preparatory work – achieve a huge benefit and take another weighty step forward. But watch out: Out of the box, the Lightning interface is, in my opinion, unfortunately not set up very well and quickly appears confusing. It needs good preliminary work around the common user experience topics.
Salesforce Flow, the process automation for low code / no code implementations on the platform, is being expanded again. Salesforce Flow is very powerful, easy to learn, and easy to use. It’s time to throw the old workflows and, ideally, the Process Builder processes overboard and replace them with modern flows.
There is also an increasing focus on the topic of “In App Learning”, i.e. offering assistance during the use of Salesforce, be it by describing the process steps, but also by referring to existing learning units on Trailhead or offering own learning content in the context of the respective business process.
It simply cannot be explained away: It needs top training and support for Salesforce users, personally and systemically for high quality and system acceptance.
Below are some links around the release:
If you want to know exactly when “your” Salesforce instance will change to the new release, simply enter your own instance at https://status.salesforce.com/ (e.g. EU43) and get the overview. The instance information can be found in the setup under the company information.
Those who did not have time to attend live, can watch the virtual Dreamforce 2020 again in the aftermath. It’s worth taking a look/listening in for a glimpse into the Salesforce future.
Thank you and all the best for 2021
I started squiis this year with services around Salesforce. It’s a lot of fun – even despite the circumstances affecting us all – and I’m looking forward to the next year to transfer my Salesforce enthusiasm to many more customers.
Happy Holidays and only the best for the New Year.
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André Ryf is Salesforce consultant, trainer and coach, and owner of squiis, your personal Salesforce Partner.